Customer Loyalty and Discount Programs
To participate in our customer loyalty programs we collect your name and phone number so that we can electronically keep track of your purchases with us without having to request you carry a cumbersome card, or other which may be misplaced or lost. Rather than place the burden on the customer to maintain their own records via a punch card in these programs, we maintain this information for you so you will always receive the full benefit of your loyalty to our restaurants. These programs are completely voluntary and if you wish us to remove your information already collected we will do so at your request. We do not sell or trade this information to any unrelated third party.
Contests and Special Events
Occasionally we offer special promotions such as contests or special events. In order to ensure our loyal customers are aware of these opportunities we may mail out our offers or contest information directly to you relying on the information in our databases. Participation in contests is also completely voluntary. However, in order to participate you will be asked to check off your consent for Bonté Foods Limited to use your personal information (for example, your name and photograph) when we announce the winners.
When you visit any of the websites for Bonté Foods Limited, we collect information using cookies. This is standard Internet practice and allows you to access our site more quickly. A cookie is a piece of information that a website stores on your computer. Cookies are not linked to any personal identifiable information about you. We may use this information to generate statistical information so we can evaluate and improve our websites for our customers. You can disable cookies in your web browser. However, this may result in all or parts of our websites not working properly.
Customer Inquiries and Concerns
At Bonté Foods Limited we seek to provide you with the best products and services. That’s why we ask you to provide your comments on our cards, through our websites, via email, regular mail or in person. Typically, a customer complaint from a comment card or email will be returned to each location so that the store involved may fully investigate the complaint on behalf of the customer. We may keep your information to allow us to contact you later to see if we are meeting your expectations. If you do not wish us to respond or to not keep the information to contact you in the future, please let us know when you provide your comments, make your inquiry or complaint.
Marketing and Surveys
At Bonté Foods Limited we occasionally conduct research. We may use the personal information in our database to contact a small sample of our customers in order to learn how we can best serve your needs. If you do not wish us to use your personal information in this manner please contact us in writing to remove your name from any future list we may collate for research purposes. Again, we do not sell or trade your personal information to any unrelated third party.
You may choose whether to give us your personal information, and if you do, you may request how we use it. If we request your personal information, we will tell you why we are asking for the information and what we intend to do with the information you provide to us. Sometimes you will be asked to give your consent expressly by checking off a box or clicking on a box on our websites. We may also obtain your consent implicitly by explaining the purpose for which we need the information but you are not required to fill out a consent form. This occurs when you give us your phone number to participate in our loyalty program or give us your address so we can deliver your meal. Your consent will be understood if you give us the requested information.
There are certain exceptions within PIPEDA as to when we may collect, use or disclose your personal information without your knowledge or consent. These include when the use or disclosure is for your benefit and there is insufficient time to obtain consent; when required by courts or contracts; or in an emergency involving a person’s health, life or security. Obviously, these are rare exceptions.
How do we protect your information?
The security of your information is a high priority for us. We maintain administrative, technical and physical security to protect against unauthorized disclosure, use, change or destruction of the personal information in our possession. Our staff are also trained to maintain confidentiality of all information that they come into contact with both during and after their employment with us.
Updating your information
We require accurate and up-to-date information about you and your preferences in order to maintain the high quality of service we seek to provide to our customers. You can update your information by calling, writing, or emailing using the contact information at the end of this Privacy Statement Policy.